Latest CRM 2016 update does focus on client engagement. It is true because the earlier version of CRM offered a seamless and simplified user experience that was intended to enhance productivity of employees via apps like Excel, Onedrive, and exchange for business. The Microsoft Dynamics CRM Customization Development 2016 is offering many enhancements with mobility and intelligent features, including app integration.


Users will experience the unique design of CRM 2016 that will help them in managing their client-facing activities. Starting from writing proposals in Word to increasing the sales team productivity, everything is in the reach of user with CRM platform. This article includes all major enhancements stored in CRM 2016 update. If you want to learn them, read the story further thoroughly.

New excel templates

With CRM 2015, users are allowed to perform analysis in Excel within the platform, get insights directly into sales processes, view sale data in templates, manage sales forecasts, and save time. CRM 2016 brings extra feature to export and analyze Excel data from the mobile device of the user with dynamics CRM 2016 apps for smartphones and tablets.

CRM application for Outlook

CRM 2016 update will make the mobile browsers more streamlined. User will be allowed to open documents with different apps like PowerPoint or Word on various devices. User can receive contextual information from CRM in mailbox for quick and simple review.

Enhanced mobile experience

Users can now avail comprehensive offline capabilities for their sales and service professionals on tablets and smart devices across all important operating systems.

SMS marketing

Businesses can build their sales pipeline and chart out the marketing activities of the team. Sales and marketing department can create robust SMS campaigns and integrate them with other multi-channel campaigns.

Cortana integration

CRM 2016 includes many sales activities, opportunities, and accounts into Cortana to bring précised data to sales team. Businesses are able to access to advanced data management and analytics features and enhance their client servicing with the help of Cortana Analytics Suite.

Microsoft social engagement

Businesses can now evaluate and drive social engagement using latest CRM 2016 update. Staff employees that are using CRM software can instantly gain access to powerful social tools and connect with customers, prospects and partners on available social media networks and sites.

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